Ep. 228 How Agentic AI Can Revolutionize Federal IT Efficiency

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Walking around the Salesforce World Tour DC  can make you dizzy with use cases.  Let’s step back and look at underlying principles. 

To boil down the massive information overflow, we sat down with Nasi Jazayeri from Salesforce to focus on improving efficiency by taking advantage of Salesforce agents.

Automation. Federal employees will obviously be asked to do more with less. One way to accomplish this task is to structure a system where tedious decisions do not have to be made by humans. Tasks can be designed without human oversight to a specific level.

Workflows. Salesforce is increasingly becoming a hub for data amalgamation. Integrating API into workflow can improve how systems can manage various dependencies.

Compliance. This is one of Salesforce's superpowers. Everyone is trying to figure out where the best application of agents would be. Inevitably, mistakes will be made. Compliance is built into a system like Salesforce. You can evaluate several options without reinventing the wheel for each instance.

Salesforce has many use cases for agentic applications, such as citizen service automation, healthcare administration, and interagency collaboration. Sometimes, general value principles can reinforce decisions made regarding agents and Salesforce.