Service Design Show

This Is Your Competitive Advantage As A Design Leader / Jose Coronado / Ep. #240

Nov 6, 2025
In this conversation, Jose Coronado, a seasoned design executive and advisor, discusses the struggle of maintaining one's design identity while climbing the corporate ladder. He shares his awakening moment regarding the importance of embracing one's whole self at work, particularly his Hispanic background. The dialogue covers essential leadership skills for designers, the impact of design in business metrics, and the necessity of change management in leadership roles. Jose offers actionable advice for fostering professional growth and remaining connected to design craftsmanship.
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INSIGHT

Design Must Expand Beyond Craft

  • Designers must evolve from pure craft to business and change leadership to remain relevant.
  • Executives demand change-management skills that traditional design education rarely teaches.
ADVICE

Master Three Leadership Levels

  • Develop three leadership levels: craftsmanship, stagemanship, and statesmanship.
  • Balance craft with presentation skills and organizational diplomacy to gain influence.
ADVICE

Speak Business, Not Technique

  • Talk business impact instead of design features to communicate value.
  • Translate design activities into hypotheses about engagement, revenue, or efficiency improvements.
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