Healthcare Delivery Needs to Be More Like McDonald’s – Dr. Richard Park, CEO of Rendr Care Physicians

Many people involved in improving healthcare quality are looking to artificial intelligence and innovative delivery models as answers. But Dr. Richard Park, one of the country's leading healthcare entrepreneurs, sees it differently. “Before AI and all these fancy things are layered on top, we need to focus on fundamentals. It’s not sexy, but it has to be done,” he tells host Shiv Gaglani. The fundamentals Park is talking about center on standardizing processes, clinical protocols, computer programs, workflows and metrics to reduce variation. Decreasing variation and aligning doctors to work consistently and predictably is something Park learned building CityMD, a provider of urgent and primary care in New York and New Jersey. Park and his team grew the company from a single location in 2010 to nearly 150 sites today where more than 4 million patients receive treatment. He's also CEO of Rendr Care Physicians, a multi-specialty group catering to 100,000 underserved patients, primarily of Asian descent, in 30 locations in New York City. Tune-in to this fascinating conversation about changing physician behavior, his cultural roots in entrepreneurship and why every doctor who wants to improve the quality of care should study McDonald's restaurants. If you like this podcast, please share it on your social channels. You can also subscribe to the series and check out all of our episodes at www.osmosis.org/podcast