On this episode, we’re joined by Tade Anzalone, Senior Manager of Customer Experience at Calm. With nearly a decade of experience in the customer support space, Tade has led award-winning CX teams in various industries, including healthcare, banking, and financial management software. Our conversation focuses on the importance of mental health for CX leaders and support teams.
We discuss:
- (4:00) Why CX teams are vulnerable to mental health challenges.
- (7:22) How remote work has impacted the mental health of support teams.
- (8:59) How managers can spot signs of burnout and mental stress.
- (15:16) What managers can do to prevent and improve mental health challenges.
- (19:48) The importance of cultivating a culture that encourages breaks.
- (22:30) Why managers should take the time to celebrate the work of CX teams.
- (25:08) How to make the best use of work breaks.
- (26:47) Tools and tactics for managing stress.
- (29:10) The key ways supporting mental health improves business operations.
Resources mentioned:
- https://www.calm.com/
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