Becker’s Healthcare Podcast Puneet Freibott, System Chief Nursing Officer, Beth Israel Lahey Health
Dec 23, 2025
Puneet Freibott, System Chief Nursing Officer at Beth Israel Lahey Health, brings nearly 30 years of nursing experience to the discussion. She shares how AI and virtual care can lighten the clinician's load and enhance patient outcomes. Puneet emphasizes the necessity of people-centered governance for effective digital innovation and advises leaders on prioritizing digital literacy, equity, and change management. Her insights offer a roadmap for integrating technology while keeping care compassionate and patient-focused.
AI Snips
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Transcript
Episode notes
Ambient AI Reduces Documentation Burden
- Ambient listening and AI are moving from concept to real clinical impact by reducing documentation burden.
- These tools let clinicians refocus on patients and give better bedside insight for quality improvement.
Real-Time Capture Enhances Accuracy
- Ambient tools capture assessments, care coordination, and professional development conversations in real time.
- This improves accuracy, completeness, and reveals opportunities for care redesign at the bedside.
Start Governance And Co-Design Early
- Establish interdisciplinary governance early, including clinicians, IT, operations, compliance, and patient experience.
- Co-design with bedside teams and pilot small to demonstrate value and scale sustainably.