The Lean Solutions Podcast The Mistakes That Make Us With Mark Graban
6 snips
Jul 25, 2023 Mark Graban explores why people fear mistakes and how blame-heavy workplaces drive errors underground. The conversation turns to Toyota and other organizations that make learning part of continuous improvement, plus practical ways leaders can build psychological safety by admitting their own missteps and recognizing openness in others.
AI Snips
Chapters
Transcript
Episode notes
Toyota's Response to Mistakes
- At Toyota, a worker made a mistake with chemicals in a paint machine, and instead of blame, leadership offered support.
- They emphasized learning from the mistake and preventing recurrence, demonstrating a culture of psychological safety.
Consistent Culture at Toyota
- Similar stories emerged from Toyota Kentucky, where the wrong chemical entered a molding machine.
- Management's response mirrored the earlier incident, highlighting a consistent cultural approach to error.
Psychological Safety at Toyota
- Toyota's emphasis on psychological safety is evident in their literature and leadership quotes.
- This safety allows employees to admit mistakes and contribute to continuous improvement.