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Toyota's Response to Mistakes
- At Toyota, a worker made a mistake with chemicals in a paint machine, and instead of blame, leadership offered support.
- They emphasized learning from the mistake and preventing recurrence, demonstrating a culture of psychological safety.
Consistent Culture at Toyota
- Similar stories emerged from Toyota Kentucky, where the wrong chemical entered a molding machine.
- Management's response mirrored the earlier incident, highlighting a consistent cultural approach to error.
Psychological Safety at Toyota
- Toyota's emphasis on psychological safety is evident in their literature and leadership quotes.
- This safety allows employees to admit mistakes and contribute to continuous improvement.