The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures

CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.

Five prominent CX analysts join the panel to dissect each story. 

In this conversation, those analysts include:

Liz Miller, VP & Principal Analyst at Constellation Research
Rebecca Wetteman, CEO & Principal Analyst at Valoir
Shelly Kramer, President & CEO at Kramer & Company
Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
Finbarr Begley, Senior Research Analyst at Cavell 

During the discussion, they touch upon the following four news stories:

💸 Genesys Announces $1.5BN in Investment from Salesforce and ServiceNow 💸

Our panellists react to Genesys's $1.5BN in funding from two CRM giants, unpacking what it means for the market and future CCaaS-CRM integrations. 

🤝 NiCE Agrees $995MN Acquisition of Cognigy 🤝

Cognigy is one of many conversational and agentic AI providers. So, why has NiCE broken the bank to acquire it? The analysts break it down. 

🚶‍➡️Five9 CEO Departs, Alongside Three Senior Execs🚶‍➡️

Five9 is in a state of flux. But, will it emerge in a better or worse position? The analysts share their take. 

🕊️ Salesforce to Acquire Bluebirds 🕊️

Switching attention from service to sales, the industry experts break down Salesforce's acquisition and how its customers may benefit. 

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Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #genesys #nice #five9

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