Dealing with Difficult People at Work

In today’s podcast, Bryan and some Kalos employees discuss how to deal with difficult bosses and coworkers in HVAC/R work.

Whether your coworkers have anger issues, are careless, or are miserable people, you don’t want that negativity to affect your job satisfaction. Addressing the behavior may likely help, but you don’t want to attack the other person. The key to dealing with difficult coworkers is to communicate boundaries respectfully with the goal of improving the work environment. Boundaries are also important when dealing with sarcastic people or those who make inappropriate remarks.

Any work environment with lots of people is bound to have cliques and tribes. You’re best off not getting involved in any of that drama; the best thing you can do is be kind whenever you have the opportunity. Nepotism may also fall under tribal behaviors, and it may cause you to rethink your future with a company.

On the leadership side, micromanagers can be frustrating—doubly so if your boss also happens to be condescending. If you have micromanager tendencies, try setting clear objectives and give your technicians room to develop. (If you’re on the receiving end, talk to your boss about bigger-picture objectives to cut down on micromanagement.)

Learning is all part of working in the HVAC/R field, but you may encounter friction with bosses who won’t invest in learning or coworkers who refuse to learn new things. Try to have productive conversations with these people. If you’re talking to a boss who doesn’t invest in training, try to communicate your professional and educational needs. If you have a stubborn coworker or helper who doesn’t want to learn, try to help them understand the new material by using similes and metaphors.

We also discuss:

• Distractions
• Sarcasm and rudeness
• Egomaniacs
• Inappropriate exaggeration
• Dishonesty
• Overreaction

Check out information on the 2022 HVACR Training Symposium HERE.

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