Today on the More Cheese, Less Whiskers Podcast we're talking with Tom Casey.

Tom owns a home services organization, three separate companies in Connecticut, South Carolina, and Florida, all revolving around home services, HVAC, and all the things that go into making a home comfortable.

One of the things this conversation really took on was how do you get into a relationship with people, to be 'their guy' before you've ever had an opportunity to do business with them?

Especially in an industry where it's an emergency that brings them to you.

Nobody's excited about taking preemptive action to get a new air conditioner or a heating system in advance of needing it, and everyone else is going around screaming, trying to be the one they call right now.

We talked about taking a longer term approach and filling your 'before unit' by adopting people as if they were in your 'after unit'.

It's a great way to think about digging a well before you need it and establishing yourself as 'their guy' before they need you.

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