AI Today Podcast: Discussing the AI-Native Future: Interview with Gi Jung Kim, CEO & Co-Founder, CoxWave
Nov 8, 2023
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In this episode, the hosts interview Gi Jung Kim, CEO and co-founder of Coxwave. They discuss the applications of AI in an AI-native future, the importance of analytics for AI systems, the impact of generative AI on conversational data analysis, and the potential applications of AI in various fields. The speakers also emphasize the benefits of personalized experiences and user honesty, as well as the need for strong security measures for user data.
AI becoming the primary interface will lead to highly personalized experiences in all services and products.
Analyzing conversational data enables granular understanding of user behavior and preferences for delivering hyper-personalized experiences.
Deep dives
The Native Future: Hyper-Personalized Experiences
The CEO of Coxwave, Guy John Kim, discusses the future of AI, particularly in terms of native AI experiences. He defines native as AI becoming the primary interface of a product and emphasizes the potential for highly personalized experiences in all services and products. Kim believes that if AI can understand user needs and provide tailored solutions, it will revolutionize personalized experiences. This will benefit users by eliminating the need to learn how to use products and allowing them to interact naturally through conversation.
Analyzing Conversational Data with Impaction AI
Kim highlights the importance of analyzing conversational data in the era of generative AI. He explains that conversational data adds a new dimension to analytics, opening up new ways to understand user behavior and preferences. With Impaction AI, Coxwave's main product, user behavior in AI-native products can be analyzed on a granular level. By grouping users based on behavior, preferences, and other conversation-derived information, companies can deliver hyper-personalized experiences by understanding and fulfilling user intentions.
Ensuring Responsible and Secure Conversational Systems
Kim stresses the need for responsible and secure conversational systems. He compares AI native products to babies, indicating that proper teaching and feedback mechanisms can ensure good behavior. To prevent issues, companies must monitor AI behavior during interactions with real users and be prepared to make iterative corrections. By using Coxwave's impaction AI, businesses can establish a feedback loop to detect and address AI mistakes, ultimately ensuring responsible and secure AI-native products.
Conversation is a natural form of communication for humans. Therefore, it should come as no surprise that the future will be AI-Native. But what does an “AI-native future” mean? In this episode of the AI Today podcast hosts Kathleen Walch and Ron Schmelzer interview Gi Jung Kim who is the CEO and co-founder of Coxwave.