Zendesk’s AI customer service evolution and future trends with Zendesk CEO Tom Eggemeier

On this episode, we’re joined by Tom Eggemeier, CEO of Zendesk. Tom shares his extensive insights into customer experience and the pivotal role of AI in enhancing customer service.

Registration for Relate 2024 is open, and you can secure early bird pricing through December 22. Visit www.zendeskrelate.com to get your tickets today.

Join the conversation any time in the Zendesk Community at zendesk.com/community, or connect with other Zendesk users through our User Groups. Find one for you at usergroups.zendesk.com.

Learn more about Zendesk’s AI offerings at https://www.zendesk.com/service/ai/ 

Key Takeaways:

(00:18) Digital agents hold strategic importance in AI.

(03:19) Customer experience has a significant impact on business growth.

(04:00) Retaining customers costs less than acquiring new ones.

(05:14) The evolution from brick-and-mortar to online e-commerce.

(05:39) AI’s cutting-edge role in customer experience.

(06:46) AI should offer seamless, personalized experiences.

(10:45) Consumers spend more with companies offering seamless experiences.

(14:53) Zendesk’s tagline reflects a blend of intelligence and empathy.

(17:03) Zendesk continues to lead in core ticketing and data security.

(18:19) Personalized service memories from a Parisian butcher.

Resources Mentioned:

Tom Eggemeier - https://www.linkedin.com/in/tomeggemeier/

Zendesk 2023 CX Trends Report - https://www.zendesk.com/

Relate 2024 Event by Zendesk - https://www.zendeskrelate.com/event/819e790c-37ac-4207-bfef-ab965999c0ef/summary

Sign up for a free trial at Zendesk.com.

#CX #CustomerService #CustomerExperience