

How To Lead Sales Trainings (That Don’t Put Your Reps to Sleep)
36 snips Oct 2, 2025
Mark Kosoglow, a seasoned sales leader who helped scale Outreach from zero to $250 million ARR, shares insights on creating engaging and effective sales training. He elaborates on the difference between training and coaching, discussing how to build a structured program that fosters mastery over time. Mark introduces the Enablement Matrix to prioritize initiatives and emphasizes using existing rhythms for reinforcement. His four-step structure makes training memorable by encouraging role play and live demonstrations, ensuring that sales teams are both competent and engaged.
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Training vs. Coaching: Complementary Roles
- Training teaches something new while coaching models and reinforces that learning.
- Without coaching, taught skills rarely become behavior or outcomes.
Use An Enablement Matrix To Prioritize
- Use a nine-box enablement matrix to size programs by capability and cognitive load.
- Limit change programs to what your team can digest each quarter and say no to overload.
CEO Overload Story
- Mark tells a story about his CEO overloading enablement requests and comparing it to impossible finance changes.
- The story illustrates executive misunderstanding of change management capacity.