
BALL! (Best Advice & Life Lessons) Podcast
Best Advice & Life Lessons with Bob Davis (Microsoft 365)
Sep 22, 2021
Bob Davis, Corporate Vice President Growth & Experience at Microsoft, shares his best advice and key lessons on building and running Microsoft 365, putting things in perspective during crisis, making new mistakes, listening to customers, and prioritizing. He also discusses the importance of detailed planning, leaving things better than you found them, and showing the world who you are.
50:28
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Quick takeaways
- Customer engagement and empathy are key factors in Microsoft's success.
- Recognizing opportunities and aligning strengths with industry needs is crucial for personal and professional growth.
Deep dives
The Importance of Customer Engagement and Empathy
Bob Davis emphasizes the significance of customer engagement and empathy, which he believes are key factors in Microsoft's success. He highlights the importance of listening to customers and understanding their needs in order to provide better services. This customer-focused approach has been a central part of Microsoft's culture, especially under the leadership of Satya Nadella.
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