This week on Being Human, I take a deep dive into the cultural revolution led by Luke Kyte, Head of Operations at UK marketing firm Reddico. Luke is building a manager-less culture with stunning results. We talk:
- Dramatically elevating Reddico's employee Net Promoter Score to a world-class 94
- Why you shouldn't make your best performers managers
- How boss-free staff pick their own coach
- Their evolving manifesto that drives their transformation
- How to fire someone in a flat structure
The Being Human Podcast with Richard Atherton