Innovation and Creativity in Customer Experience: Leading with Purpose in 2025

This week on The Modern Customer Podcast, Josh Linkner—globally recognized innovation expert, bestselling author, tech entrepreneur, and professional jazz guitarist—shares his insights on how leaders can unlock creativity, overcome fear-driven barriers, and build a culture where bold ideas thrive.

From embracing AI as a co-pilot to applying frameworks like the 'To-Test List' and 'Judo Flip,' Josh shares actionable strategies for tackling challenges with creativity and adaptability. Whether leading teams or enhancing customer interactions, this conversation delivers practical insights to spark bold innovation.

🎧 Tune in now to start 2025 with a mindset of bold innovation and fearless creativity! 

👉 Visit https://joshlinkner.com/ to learn more about Josh Linkner and his work.

 

Key Highlights for Easy Listening:

01:57 Balancing Automation with Human Compassion in Customer Service

03:28 Turning Challenges into Opportunities with Creative Problem-Solving

05:28 Using the 'To-Test List' and 'Judo Flip' to Drive Creative Problem-Solving

08:52 Driving Innovation Through Small, Manageable Steps

09:55 The Power of Empathy, Artistry, and Emotional Intelligence

11:25 Create Memorable, Human-Centered Customer Interactions

14:59 Cultivating a Creative Mindset for Problem-Solving

17:25 How Leaders Can Build a Culture of Safety, Creativity, and Bold Innovation

22:29 Rapid Fire Questions with Josh Linkner

 

Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.

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