Matter Beran is our guest on this brilliant episode – Matt is an experienced Product experience specialist who has worked with Service Now and now is with InvGate. He is also great company and this session is peppered with much positive energy and insight. WE discuss the difference between what is basicall ‘workflow and forms@ and the wider Organizational change aspects of SM, plus we also touch on how we shouldn’t just rely on the vendors to define what ESM is. As ever we end up in the bar and he enjoys creating his own cocktails… Great listening!