Today we're learning from Stephanie Leger, Chief Excellence Officer at First Rate Hospitality about common service mistakes she's seen recently, what makes for effective training, and how training and development can play a role in attracting and retaining more people to our businesses.

Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability

A few more resources:

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

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