Running a 110-year-old luxury hotel —Tennessee’s Only Forbes Five Star and AAA Five Diamond Hotel — is no small task, let alone during a global pandemic.
Tracy chats with Dee Patel, managing director of the Hermitage Hotel to get her insights as a trailblazer in the industry and how she’s successfully navigated the tumultuousness of 2020, including maintaining the hotel’s commitment to taking care of the local community.