Joseph Jaffe is Not Famous The Experience Maker with Dan Gingiss
“It's not about grand gestures but about consistently delivering extraordinary experiences in ordinary interactions.” - Dan Gingiss
-------------------------------------------------------------------
In a riveting episode of "Joseph Jaffe is not Famous," I engaged in a thought-provoking conversation with Dan Gingiss, author of "The Experience Maker." The episode was not just a discussion; it was an exploration into the art of crafting customer experiences that resonate and linger long after the interaction is over.
10 Key Takeaways/Insights:
1. Unscripted Authenticity
2. Small Details as Differentiators
3. Empathy in Service
4. Passion Fuels Performance
5. Team Building Through Unconventional Means
6. The Power of Memory in Experiences
7. Siloed Structures as Barriers
8. Digital Transformation and Customer Touchpoints
9. Customer-Centric Employee Empowerment
10. Personal Connection Through Customization
-------------------------------------------------------------------
Here are my show notes:
11m - Bricks were heavy; own it versus hide behind it
14m - Lead with passion (and/or have fun) - can you have both?
16m - Start January with a sprint
17m - Chuck E. Cheese
21m - Michael Jordan - over my head (CX learning)
31m - Experience = Talking about it; Remarkable = Worthy of Remark
31m - The perfectly average restaurant
33m - Naturally photo worthy (35m - Forcefeeding the hashtag)
36m - Dippin Dots
38m - I love my....CREDIT CARD???!!!
40m - The smallest...cheapest...SIMPLEST....most valuable things (4 filters)
40m - Extra Ordinary (sounds expensive!); 42m - Elasticity of Experience
43/44m - Flemings
46/47m - Little irritants
51m - Packaging Easter Eggs
55m - Fifedoms; Choppy Experience
1h - Doesn't have to be expensive
-------------------------------------------------------------------
"Enjoy the little things in life, for one day you'll look back and realise they were big things." - Kurt Vonnegut
-------------------------------------------------------------------
If you like what you see, please subscribe to the show: bit.ly/subscribetotheshow
Learn more about your ad choices. Visit megaphone.fm/adchoices