What is Medicare Stars? Part 1: The Basics with Zach Berger

In this first episode of a special series by the American Journal of Healthcare Strategy, host Cole dives into the essentials of Medicare STARS. Joined by Zach Berger from Veracity Consulting Group, they discuss the importance of quality assurance in healthcare plans, the implications of recent downgrades in STAR ratings, and the financial effects of these changes on organizations. Zach provides insightful perspectives on the significance of member experience in achieving higher STAR ratings and offers strategic advice for healthcare plans looking to improve their scores. This episode is a must-watch for anyone interested in the intricacies of Medicare and the future of healthcare. 00:00 Introduction to Medicare STARS 01:08 Meet the Expert: Zachary Berger 02:33 Understanding Medicare STARS 10:17 Importance of Member Experience 14:04 Challenges and Strategies 26:32 Conclusion and Final Thoughts