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The Real Cause of Failure (& Success!)

6 snips
Oct 21, 2025
Uncover the hidden truths behind failure and success as they’re revealed as mere outcomes of deeper issues. A CEO turns his sinking sales around by reengaging with both customers and his team, proving the power of focused leadership. Discover how common symptoms like turnover and complaints can be traced back to upstream causes. A compelling river parable emphasizes the importance of addressing root problems rather than just reacting to surface issues. Get ready to take action and redefine your understanding of results!
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INSIGHT

Results Are Lagging Indicators

  • Success and failure are both lagging indicators, not causes of outcomes.
  • To fix results you must find the upstream causes driving them.
ANECDOTE

CEO Walk Reveals Deeper Issues

  • A CEO named Jack came to Darren for help after sales plummeted and blamed the economy.
  • Their walk-and-talk revealed Jack's distress and opened discussion about internal causes.
ADVICE

Investigate Internal Leadership First

  • Do examine your leadership style, company culture, and customer service when results decline.
  • Speak with customers and lead team brainstorming to regain connection and insight.
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