Lorri Rowlandson, head of strategy and innovation at BGIS, outlines a three-layer approach to AI integration: individual level desktop AI for job reengineering, operational level AI for enhancing internal efficiencies and client value-driven AI for service improvement. She emphasizes the importance of practical innovation, responsible AI use, employee engagement and continuous learning.

This episode is sponsored by Envoy.

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A Strategic Guide to Transforming Facility Management with AI