Healthtech Pigeon Can AI chatbots have more emotional intelligence than humans?
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Jul 27, 2025 Hollie Ruda and Taffy Kahari from SomX dive deep into the evolving role of AI in healthcare. They discuss a groundbreaking study suggesting that AI chatbots may surpass humans in emotional intelligence, sparking a debate on authenticity. The duo highlights Open Evidence's $210 million investment in a medical chatbot aimed at reducing clinician burnout. They also tackle pressing issues in maternal care, particularly racial disparities and the need for reforms in the UK's healthcare system.
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AI Outscored Humans On EQ Tests
- A University of Geneva study had chatbots average 82% versus 56% for humans on emotional-intelligence scenarios.
- Hosts question whether those tests measure real emotional understanding or just data-driven 'correct' reasoning.
Hosts Confess Their Likely Reaction
- Amy posed a workplace scenario and Hollie answered she'd speak to the superior while Taffy admitted she'd likely resent the colleague.
- They use the exchange to show everyday human reactions often diverge from test 'right' answers.
Questioning Researchers' Bold Claims
- Hosts call the researchers' claim that AI can replace human emotional roles a broad and worrying leap.
- They warn such tests may oversimplify emotional complexity and distort public discussion about AI.