Good Research 2022 - Christina Janzer - Creating and Growing a Research Department

Christina Janzer, who leads research and analytics at Slack and previously built the research team at Facebook, shares her extensive experience in building impactful research functions. She emphasizes that there is no one-size-fits-all approach to research teams and stresses the importance of storytelling and collaboration. Christina discusses integrating research with data science, engaging customer-facing teams for better insights, and the necessity of prioritizing impactful work. She advocates for a holistic understanding of the customer journey and continuous learning from past research.