Episode 46: Client Expectations (And How to Deal with them)

On this episode of The Build Podcast, Matt is joined by Build CEO Steve Lesem and Tim Hill, Build VP of Construction to discuss client expectations. Many clients start projects with some preconceived notions or ideas set from television shows they’ve watched or prior conversations they’ve had, but those ideas are not necessarily rooted in reality. It’s important for builders to understand what their clients already believe and really process that information. Getting to know clients is one of the best things you can do. Then comes the education process. During that phase you’ll come to understand whether or not this client is really a good match for you, and this requires being very upfront so that nobody wastes any time. Tune in to discover more about the builder-client journey and how you can make the process smooth and efficient for everyone.Save the Date for Build Show LIVE 2025 in Dallas, TX: October 16-18, 2025! Don't miss a single episode of Build Show content. Sign up for our newsletter.