Emotional Intelligence in Management with Molly Fields

This episode of Management Development Unlocked introduces us to Molly Fields. She’s the Senior Director of Learning and Development for TCC and Wireless Zone, Verizon-authorized retailers. She supports more than 1,200 locations nationwide in more than 46 states. She focuses on learning and development for soft skills and sales skills. She’s been at TCC for nearly 13 years.

In this episode, you’ll hear:

1. The reason Molly Fields has remained at TCC for so long--and it all comes down to culture.
2. Why Molly puts people first as a part of her management philosophy and how those concepts translate to real behavior.
3. How management development affects execution within the company and the importance of emotional intelligence in management roles.
4. The reason an emphasis should be placed on employees’ mental health and emotional well-being in order for management development to continue to evolve.
5. Some issues Molly would like to see resolved and how they can be addressed.
6. Her answers to Eric’s speed round of questions.

Connect with Molly Fields:

LinkedIn

Building a Culture of Good

TCC

Wireless Zone

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