Alexandra Ebert, Chief Trust Officer at MOSTLY AI, discusses the importance of trust in AI, consequences of trust breaches, fairness in AI systems, challenges with data collection, retraining trust in AI, and the relationship between synthetic data and imputation techniques.
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Quick takeaways
Trust is crucial for successful implementation and widespread adoption of AI.
Fairness, bias, and privacy are key challenges in AI that must be addressed to build trust.
Synthetic data can play a valuable role in building trust by protecting privacy and improving inclusivity in AI development.
Deep dives
The importance of trust in AI
Building trust in AI is crucial for organizations to gain widespread adoption and ensure successful implementation. Without trust, organizations may face legal repercussions, reputational damage, and employee resistance. Trust is also a key factor in enabling organizations to become leaders in artificial intelligence. Trust can be built through responsible AI practices, transparency, and explainability. It is a continuous process that requires C-level support, collaboration among different teams, and governance structures.
Challenges in AI and trust
One of the main challenges in AI is fairness and bias. AI systems can exhibit biases and discriminatory behaviors, affecting trust in these systems. Privacy infringement is another common concern, especially when unauthorized data is used to train AI models. Explainability is important for users to understand how AI decisions are made and challenge them if necessary. Overcoming these challenges requires addressing biases, ensuring privacy compliance, and providing transparency in AI decision-making processes.
Consequences of losing trust in AI
Losing trust in AI can have significant consequences. On a macro level, it hinders a nation or organization's goal of becoming a global leader in AI. Trust is essential for widespread adoption and development of AI technologies. On a business level, lack of trust can lead to negative press, legal repercussions, and obstacles in implementing AI initiatives. Building trust is crucial for successful organizational change and adoption of AI technologies.
Mitigating issues with AI
To mitigate issues with AI, organizations can focus on improving accuracy, transparency, and fairness. AI systems should be continually tested and refined to ensure accuracy, and users should be made aware of the limitations and potential errors. Transparency can be improved by providing information on the purpose of the system, the data used, and how decisions are made. Addressing biases and discrimination is crucial for ensuring fairness in AI models.
The role of synthetic data in building trust
Synthetic data can play a valuable role in building trust in AI. It allows organizations to protect privacy while retaining the utility of data. Synthetic data can be used to train AI models, simulate scenarios, and impute missing data. It enables organizations to share data more widely, collaborate securely, and provides a tool for auditors to assess the trustworthiness of AI systems. Synthetic data helps organizations generate accurate and representative data for machine learning purposes, leading to more inclusive and diverse development.
We’ve never been more aware of the word ‘hallucinate’ in a professional setting. Generative AI has taught us that we need to work in tandem with personal AI tools when we want accurate and reliable information. We’ve also seen the impacts of bias in AI systems, and why trusting outputs at face value can be a dangerous game, even for the largest tech organizations in the world. It seems we could be both very close and very far away from being able to fully trust AI in a work setting. To really find out what trustworthy AI is, and what causes us to lose trust in an AI system, we need to hear from someone who’s been at the forefront of the policy and tech around the issue.
Alexandra Ebert is an expert in data privacy and responsible AI. She works on public policy issues in the emerging field of synthetic data and ethical AI. Alexandra is on Forbes ‘30 Under 30’ list and has an upcoming course on DataCamp! In addition to her role as Chief Trust Officer at MOSTLY AI, Alexandra is the chair of the IEEE Synthetic Data IC expert group and the host of the Data Democratization podcast.
In the episode, Richie and Alexandra explore the importance of trust in AI, what causes us to lose trust in AI systems and the impacts of a lack of trust, AI regulation and adoption, AI decision accuracy and fairness, privacy concerns in AI, handling sensitive data in AI systems, the benefits of synthetic data, explainability and transparency in AI, skills for using AI in a trustworthy fashion and much more.