Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t always know the best way to share a story back to the business. In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam Brosseau, principal at Tiny Windows Consulting, about ways to find, tell, and share stories to promote KM.
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