Darryl Kelly of Aspect on Transforming Customer Service with Humanity and Innovation

On this episode of Grit Daily Startup Show, host Jordan French interviews Darryl Kelly, CEO of Aspect, about his mission to modernize the 52-year-old company while centering humanity in its workplace solutions. Kelly discusses how Aspect leverages AI and innovative design to empower employees, enhance customer experiences, and address challenges in an increasingly complex customer journey. The conversation highlights Kelly’s unique leadership style, which blends creativity, intentionality, and a commitment to fostering meaningful connections through technology.

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