Business capability mapping helps organizations establish a valuable view of their primary proficiencies, many of which we aim to improve as a result of digital technology adoption and digital transformation. How then does this impact how map business capabilities? In particular, how does improved automations and a shift toward a more customer-centric business model affect an organizations business capability model? In this podcast, Thomas Erl interviews Roger Stoffers (co-author of "A Field Guide to Digital Transformation") who sheds light on how to carry out business capability mapping for a digital enterprise.
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