[[:encoded, "There’s no doubt about it, handling negative client feedback can be downright uncomfortable. No one likes to listen to complaints and no one wants to be criticized or rejected by anyone; even by a client. We’re human; it stings when we fall short of a goal or when we don’t receive the approval we crave.\n\nBut what if you could get past the discomfort of negative client feedback to discover the benefits that will make your business even better? \n\nOkay, let’s get to the 6 Ways Negative Client Feedback Makes Your Business Better…\n\nWay #1. It Shows You’re Committed to Your Clients\nDealing with less than glowing client feedback, head on and objectively, shows you are committed to ensuring your clients have a positive experience. It’s this commitment to serve them to the best of your ability that attracts more clients. When you’re committed to your clients, they’re committed to your business.\n\nWay #2. It’s Not Personal; It’s Perception\nInstead of getting defensive about what went wrong in the client experience, you learn that it doesn’t have anything to do with you. Negative client feedback isn’t a reflection of how you failed or fell short; rather it’s a reflection on the client’s perception of the experience. Client perception is everything. When you can identify the breakdown in the process that changed the client’s perception from positive to negative, you just identified the kink in the system. Remove the kink, improve the system, change the perception.\n\nWay #3. Find Out What They Want\nWhen a client offers feedback (negative or positive) it’s a prime opportunity to learn what they really want. When Ideal Clients offer less than favorable feedback, identify what they really want - and deliver it. One word of caution: don’t go changing effective policy to please just one. The goal here is to pay attention to the feedback you receive from Ideal Clients - because they are your target market. Receive all feedback with an open mind, keeping in mind that your goal is to serve Ideal Clients to the best of your ability.\n\nWay #4. Brainstorm Creative Solutions\nClient feedback also allows a “springboard” from which creative solutions can be brainstormed. Don’t be afraid to be innovative and forward-thinking. If an Ideal Client is seeking a service or product that you’re not currently offering (and it will attract more Ideal Clients) - how can you implement it? Just because it hasn’t been done before doesn’t mean there isn’t a way to effectively do it
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Anne Bachrach
The Accountability Coach™
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The Accountability Coach: Business Acceleration | Productivity