The Happy Clients Podcast Should I Train My Account Manager or Hire Someone Else?
We are often asked, should I invest more in training my account manager or hire someone else?
It can be a tough decision - as we all know how important it is to have someone you can trust to look after your clients.
Otherwise, you’ll never get out of the day-to-day client communication!
To help, we’re breaking down the 4 key qualities we look for in a client account manager:
- Personality
- Confidence
- Speed of communication
- Quality of communication & attention to detail
We also dive into what the red flags are 🚩i.e., when it’s time to hire someone else.
[HELPFUL LINKS]
Onboarding Checklist: Grab our onboarding checklist here.
[ABOUT THIS PODCAST]
Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way.
Cheers, to happy clients!