Bloomberg Talks Amtrak President Roger Harris Talks Surging Demand & Pricing
Nov 21, 2025
Roger Harris, President of Amtrak, shares insights on the company's ambitious infrastructure plans and record ridership in 2025. He delves into dynamic pricing strategies and the challenges of aging rail infrastructure. Harris discusses crucial federal funding and its impact on projects, including the Hudson Tunnel rehabilitation. He also compares capacity issues faced by Metro-North and NJ Transit. With a focus on leadership and collaboration with the administration, Harris offers a glimpse into the future of rail travel.
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Ridership And Revenue Fuel Expansion
- Amtrak carried a record 34.5 million customers in 2025 and earned $2.7 billion in ticket revenue.
- Strong operations (on-time performance, cleanliness, service) enabled revenue that funds new trains and infrastructure.
Balance Pricing By Growing Capacity
- Manage fares to balance demand so last-minute customers still find seats.
- Increase capacity (new Acelas, Aero trains) rather than only lowering prices to meet surging demand.
New Fleets Deliver Real Capacity
- New Acela trains add 27% more seats and rollout will scale through next year.
- Additional new fleets (Aero) will further expand capacity, easing crowds over time.