Clicks, Not Code: Transforming Digital Experiences with Salesforce
Nov 29, 2022
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Phil Weinmeister, Head of Product, Salesforce Americas at IBM Consulting, discusses how businesses can enhance their digital experiences through the Salesforce platform using the low-code/no-code approach. They explore human-centric design, bridging gaps in digital experiences, and empowering businesses to create better solutions.
Salesforce platform enables non-technical individuals to create custom digital solutions without coding.
Human-centric design and low-code, no-code approach drive digital transformations and enhance customer experiences.
Deep dives
Empowering Businesses to Create Better Digital Experiences
Phil Weinmeister, head of product Salesforce Americas at IBM, discusses how businesses can overcome the challenge of a lack of specialized software engineers by using the Salesforce platform. Phil teaches non-technical individuals how to create custom digital solutions without writing code, allowing companies to improve their digital experiences. He emphasizes the importance of human-centric design and the potential of the low-code, no-code approach in driving digital transformations. By combining industry-specific knowledge and platform expertise, IBM and Salesforce are able to deliver tailored solutions that enhance efficiency and adopt a more data-driven approach.
Bridging the Gap in Digital Experiences
One of the challenges businesses face in digital transformation is the lack of data to provide seamless and easy experiences for customers. Phil highlights the importance of understanding customer needs and preferences to bridge the divide between organizations and their customers. He explains the concept of human-centric innovation, starting with the end user and designing solutions that fulfill their goals and desires. By focusing on personalization and journey mapping, businesses can create digital experiences that meet the changing demands and expectations of customers.
The Power of Low-Code and No-Code Development
Salesforce is a powerful platform that enables businesses to run their operations effectively. Phil explains that Salesforce is more than just a customer relationship management platform; it is a platform organizations can use to build solutions and customize their operations. He highlights the benefits of low-code and no-code development, which allow business-minded individuals without coding skills to create valuable solutions using a graphical user interface. This democratization of technology empowers more people to drive change and innovation in their organizations, ultimately improving digital experiences.
The Salesforce platform can empower businesspeople to create digital solutions without writing code. In this episode of Smart Talks with IBM, Malcolm Gladwell takes on this topic with Jacob Goldstein, host of What’s Your Problem?, and guest Phil Weinmeister, Head of Product, Salesforce Americas, at IBM. They discuss human-centric design, the low-code/no-code approach, and how IBM Consulting powers digital transformations with the Salesforce platform.