Physician Scott Abramson discusses his article "How doctors' words can make or break patient care." Scott shares two compelling scenarios illustrating the profound impact of a physician's communication. He recounts a family conference where a doctor's use of medical jargon like "lesion" completely obscured the diagnosis of cancer for a concerned family, highlighting the barrier that medical language can create. Conversely, Scott details the powerful influence of a surgeon, Dr. Susan Heckman, who, faced with a patient's holistic beliefs and initial refusal of surgery for a suspicious breast lump, used empathetic and culturally resonant language—calling the "blemish" a "guardian angel giving you a wake-up call"—to foster understanding and facilitate timely, life-saving intervention. Scott emphasizes that effective communication, beyond clinical expertise, is crucial for patient understanding, trust, and ultimately, positive health outcomes.

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Why what doctors say matters more than you think