The Prof G Pod with Scott Galloway Office Hours: Crisis Management 101, Ad-Supported Streaming Tiers, and Achieving Economic Security
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Jan 18, 2023 Discover how Southwest Airlines' holiday fiasco offers lessons in crisis management, emphasizing communication and strategic leadership. Explore the tug-of-war in streaming between ad-supported models and the need for uninterrupted storytelling, with insights into Hulu's approach. Plus, gain perspective on balancing career aspirations and family life while achieving financial security. Tune in for valuable advice on navigating today's complex business and personal challenges!
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Crisis Management 101
- Acknowledge the issue and avoid making excuses.
- Overcorrect to show you take the issue seriously.
Tylenol Crisis
- Tylenol faced a crisis when cyanide was found in their product.
- They pulled all products off shelves, restoring faith and emerging stronger.
Streaming Ads
- Hulu's ad-supported tier seems successful, capturing price-sensitive customers.
- Netflix's ad tier isn't working; it clashes with their brand of uninterrupted storytelling.