#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia

Today we’re going to talk about how to ensure your organization takes a structured approach to providing a consistently great customer experience through CX governance. To help me discuss this topic, I’d like to welcome Wendy Pravda, Principal Customer Experience Advisor at Medallia.

Learn more about your ad choices. Visit megaphone.fm/adchoices