Fintech Takes

Why Is This Happening? The CFPB’s 14-Year Culture War

Aug 13, 2025
Dive into the tumultuous history and ongoing culture war surrounding the Consumer Financial Protection Bureau. Explore fascinating anecdotes, like cockroach-infested offices and chainsaw-wielding regulators. Gain insights from former staffers about the agency's struggles against governmental overreach. Discover fresh updates on recent CFPB actions and their implications for the future. This engaging exploration sheds light on the vital role of consumer protection in financial markets while providing a captivating narrative throughout.
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INSIGHT

Institutional Trust Matters

  • Newer agencies lack the deep institutional trust older regulators enjoy, making them more politically fragile.
  • That fragility invites swings in policy and leadership that harm regulatory predictability.
ANECDOTE

Startup Energy And Cockroaches

  • Early CFPB staff worked from dilapidated offices with cockroaches and huge autonomy like a scrappy startup.
  • Staff felt mission-driven and vowed that no one should lose their home or savings to fine-print tricks.
INSIGHT

The CFPB's Three Pillars

  • Early CFPB culture rested on three pillars: anti-capture, pro-competition, and a wide-angle lens.
  • Those pillars aimed to protect consumers while encouraging fair market competition and monitoring non-bank innovation.
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