Overall, when it comes to excelling at customer service, we need to build more and better relationships with our patients. Remember that our patients have a choice, they can either choose to continue to come to you, or move on at any moment. They can get their teeth cleaned and get turned off so fast or be highly impressed to the point they want to bring everyone they know to you. That’s the difference between average and exceptional customer service. 

In this episode Sandy tells us 10 strategies we need to be thinking about weekly, if not daily, to make sure we are providing exceptional customer service. There's 1.6 million people changing dentists…every month! Make sure you are one of the dentists that patients love and feel acknowledged and valued at. That is something you will notice fast about the first two strategies, how acknowledging your patient is crucial.

Listen to this episode and make sure you write down the 10 strategies somewhere visible, where your team can see it so they can use it as a checklist or reminder to apply these strategies daily.