Beyond The Mask: Innovation & Opportunities For CRNAs Ep 242: The Role of Emotional Intelligence in Creating a Preferred Workplace for CRNAs
Today we’re excited to dive into a topic we’ve been very curious about with a guest we’ve had the pleasure of interviewing previously. Tom Davis, DNAP, MAE, CRNA is an Air Force-trained CRNA with a lot of high-level experience in anesthesia, and throughout his CRNA career, he’s really focused on two aspects of the profession: healthcare leadership and patient safety. In doing this, he’s learned so much about emotional intelligence and the role it plays in creating a preferred workplace. He joins us this episode to define emotional intelligence, explain why listening is crucial, and help us better understand how we can improve our own EI.
Here are some of the things you’ll learn on this show:
- What does emotional intelligence look like? 5:11
- The role that emotional intelligence plays in the workplace. 8:04
- Why listening is at the heart of emotional intelligence. 11:32
- Level 3 and Level 4 listening is so important in connecting with people. 17:45
- How emotional intelligence can help improve the CRNA shortage. 21:53
- What is the ‘drama triangle’? 25:25
- Amygdala hijack and the emotional response that happens. 33:24
- The behavioral continuum and how it impacts what you think, say and do. 42:41
- What’s the best leadership style for the workplace and how can you bring in emotionally intelligent people? 46:46
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