Innovation, Loyalty & Leadership : An Interview with Trent Brown, CEO, Knightcorp

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by Trent Brown CEO of Australia-based Knightcorp.

As well as sharing a truly inspiring story of insurance innovation, Trent also shares a lot of insight that I will take forward into my own business. Do give this one a listen, I hope you enjoy this one as much as I did. Here are some of the highlights…

• Creating an agile and innovative culture with a customer-centric ethos
• What defines an insurtech? Technologically native insurance businesses vs. insurance SaaS
• Knightcorp’s mission to do things differently in an inherently non-traditional environment
• Change is who then what - we need people to drive change
• How do we augment the process not replace?
• Who is the true customer?
• To change broking you need to change the whole ecosystem
• People are looking for a better experience, at a point they are going to demand it
• ‘First who then what’ - Change is a people action, once you have the people right, the rest falls into place
• Building loyalty into the culture and fostering a growth mindset, not a replacement mindset
• Insurance has a replacement mindset - we replace like for like - that inhibits growth. Growth democratizes influence and power in organizations
• Balance is key to building a team - talent beats experience but you need experience in your team. Promote talent not tenure
• regulation and 3rd parties in the broking ecosystems are the inhibitors to growth - we cant evolve beyond our carrier partners but that is not an excuse to stand still

Thank you Trent for your time, it was great to speak to you!

This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.

Our host in FinPro Director, Alex Bond

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