How Technology is Helping JO-ANN Stores Deliver Omnichannel Customer Service
Jan 13, 2020
20:46
forum Ask episode
view_agenda Chapters
auto_awesome Transcript
info_circle Episode notes
In episode 229 of Total Retail Talks, Executive Editor Joe Keenan interviews Drew Chamberlain, director of operations and customer experience at JO-ANN Stores, a specialty retailer of crafts and fabrics. Listen in as Chamberlain discusses JOANN's recent partnership with customer service platform Gladly, why the craft retailer felt the need to invest in new technology,…
Total Retail Talks