29. Crisis Management in Higher Education: A Conversation with Simon Barker

In this conversation with EdUp Provost host Dr. Gregor Thuswaldner, Simon Barker discusses the critical role of crisis management in higher education, emphasizing the importance of proactive leadership and the need for institutions to align their responses with core values. He highlights the role of provosts in reputation management, the challenges of institutional neutrality, and the necessity of engaging students in meaningful dialogue. Barker also addresses the current political climate and its impact on higher education, advocating for a strategic approach to uphold free speech while maintaining campus safety. In this conversation, Simon Barker discusses the challenges and opportunities facing higher education institutions, particularly in the context of crisis management and reputational risk. He emphasizes the importance of proactive strategies, effective communication, and engaging faculty in identifying and addressing potential issues. The discussion also highlights the need for universities to articulate their value to policymakers and the public, especially amidst increasing scrutiny and pressure from external forces. Barker introduces the Reputational Risk Maturity Model as a framework for institutions to assess their readiness for crises and improve their overall governance and response capabilities.Takeaways• Higher education leaders often underestimate reputational risk.• Proactive leadership can mitigate reputational harm during crises.• The perception of a university's response is crucial in crisis management.• Provosts play a vital role in managing reputational risk.• Institutional neutrality should not prevent leaders from addressing relevant issues.