Episode 330 - OwnerRez Co-Founder & CEO┃Being The Best Host Makes You The Most Money┃Paul Waldschmidt

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In this conversation, Shawn Moore discusses the importance of guest reviews in the hospitality industry, highlighting how his team achieves a remarkable 90% review rate compared to the industry average of 10-15%. He explains the strategy of leveraging the law of reciprocity by sending personalized five-star reviews to guests, encouraging them to reciprocate with their own positive feedback. This approach not only enhances customer satisfaction but also builds a strong relationship with guests, leading to increased loyalty and repeat visits.

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