Last week’s killing of UnitedHealthcare’s CEO prompted an outpouring of glee online. A look into UnitedHealthcare’s business practices—and the American healthcare system as a whole—can help explain why.

Guest: Dan Diamond, national health reporter for The Washington Post.

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Podcast production by Elena Schwartz, Paige Osburn, Anna Phillips, Madeline Ducharme and Rob Gunther.

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What Next | Why United Healthcare Is Easy to Hate