100: The Godfather of Influence

If you do a favor for someone you work with, don’t say, “No problem.” Rather, say “It’s what we do for one another here.”

To increase influence with people you don't work with say, "I know that if the situation were reversed, you’d do the same thing.”

When you go into a situation with unfamiliar people, be generous with them. They will then like you and be more generous with you.

Don’t ask, “Who can most help me here?” Rather ask “Whom can I most help here?” And after you help them, you’ll have an advocate.

When we’re generous with others, two levers of influence apply: liking and reciprocity. They will like us more and will want to return the favor.

100: The Godfather of Influence | Robert Cialdini