This episode was recorded and aired as a session at this years itSMF UK annual conference – the 30th Anniversary event. For that we needed a really special guest and of course ‘industry treasure’ Ivor fitted the bill perfectly, as we

were discussing past present and future. There are some great nuggets of wisdom here which span the early days to current and future thinking around service management – why wouldn’t we do things in an agile way, why don’t we trust ourselves

and our judgement more, and why we should focus on people not just on tech. We also identify that success is about not being visible... We don’t solve the puzzle of the cats that are terrified of cucumbers but really who cares. We end up in the Horseshoe bar in Glasgow for a nice wine…