Some people love conflict. Some of them are even clinicians. This epsiode is for the remaining 97% of you who accept it's a necessary evil but would rather eat their own patella hammer.
Celia Champion, director of Painless Practice has a wealth of tips, tricks, books and references to help you get more comfortable with conflict. And she is human enough to admit that even she is only a 3/10 on the concept.
Workshop link: https://www.eventbrite.co.uk/e/695867968827?aff=oddtdtcreator
Books and theories mentioned:
Surrounded by idiots by Thomas Erickson
SCARF model by David Rock
Radical Candour theory by Kim Scott
The Physio Matters Podcast