CSMs Need to Have Octopus Hands ft. Stevie Case (Vanta)

CSMs are responsible for a wide range of tasks, including:

• Onboarding new customers
• Providing technical support
• Managing customer accounts
• Developing and implementing customer success strategies
• Identifying and resolving customer churn

All of these responsibilities require CSMs to be highly skilled and adaptable. They need to be able to switch gears quickly and handle a wide range of tasks simultaneously.

Tune in to listen to Stevie Case, CRO Vanta chat with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell about - 'How CS Teams are Defining Value and Elevating Customer Experience at Vanta'. 

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👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

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