CSMs are responsible for a wide range of tasks, including:

Onboarding new customers
Providing technical support
Managing customer accounts
Developing and implementing customer success strategies
Identifying and resolving customer churn

All of these responsibilities require CSMs to be highly skilled and adaptable. They need to be able to switch gears quickly and handle a wide range of tasks simultaneously.

Tune in to listen to Stevie Case, CRO Vanta chat with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell about - 'How CS Teams are Defining Value and Elevating Customer Experience at Vanta'.

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CSMs Need to Have Octopus Hands ft. Stevie Case (Vanta)