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The Hustle Daily Show
What will hotels look and feel like in the 2030s?
Sep 11, 2023
Sam Parr, an expert in the hotel industry transformation and trends, joins the hosts to discuss McKinsey's predictions on the future of hotels, including automation, customization, and differentiation. They also explore the challenges faced by companies in the real estate industry and the potential resurgence of classic motels. The importance of addressing basic issues in hotels, privacy concerns, and the customization of hotel experiences are also discussed.
17:09
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Quick takeaways
- Hotels in the future will focus on customization and differentiation to provide unique and personalized experiences for guests.
- As hotels embrace automation and gather more guest data, concerns about data privacy and security arise.
Deep dives
Customization and Differentiation in Future Hotels
The podcast discusses a recent McKinsey report on the future of the hotel industry. One key point highlighted is the focus on customization and differentiation in hotels. Instead of providing a standardized experience, hotels will reflect the local geography and offer personalized features in each room. This includes adjusting lighting and temperature based on individual preferences and using virtual reality to showcase rooms before booking. The goal is to create a more unique and tailored experience for guests.
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